Where there is a need, there are frontline Binjiang Property staff. Recently, the frontline property management staff of Binjiang Property have once again demonstrated their strong sense of responsibility and commitment through two incidents, one involving consumer fraud and the other involving a resident’s failure to get into the home due to the electronic lock running out of battery. In the first case, the property management staff identified the target and successfully retrieved the defrauded money for the customer; in the second case, the property management team promptly coordinated multiple parties and ultimately unlocked the door for the resident.
Locking onto the target and recovering the money from consumer fraud
A few days ago, the frontline Binjiang Property staff serving at Fuyi Garden, a high-end commercial complex located in Shangcheng District, Hangzhou City, helped a customer recover money from consumer fraud, earning the customer’s gratitude.
A customer of Building 1 of Fuyi Garden bought some tea from a tea seller that he encountered in the underground parking lot. It was not until the customer returned to his office that he found that the tea was shoddy and that he was defrauded of 2000 yuan.
The customer immediately reported his experience to the property service center. The property management team took it seriously and swiftly conducted an investigation based on the vehicle leads.
Their efforts were not in vain. A few days later, when the tea seller returned and once again drove into the underground parking lot, the order director soon locked onto the tea seller and resolutely blocked the vehicle with his body in the parking space until the deceived customer, notified by the property management staff, arrived. After an hour-long negotiation between the property management staff, the customer, and the seller, the seller, with a guilty conscience, refunded the 2000 yuan to the customer on the spot.
Later, the customer specially wrote a thank-you letter, in which he said, “I’m truly touched and particularly grateful to the property management team of Fuyi Garden, who have demonstrated their sense of responsibility and commitment through their actions. I feel incredibly secure and happy to have them as our guardian.”
To prevent the recurrence of such fraud, the property service center has reported this incident to the police station of the jurisdiction in hope of raising public vigilance.
Unlocking the locked door
Hangzhou Haiyujinghua
At noon on September 9th, the steward in charge of Building 8 of Hangzhou Haiyujinghua received a help call from an anxious resident who could not get into the house as the electronic lock on the entrance door was out of power. The steward immediately assigned the engineer Fan to help the resident. Despite his lunch, Fan grabbed the necessary external power supply and tools and headed to the resident’s house without delay.
At the same time, the order team member Liu Dong also saw the message from the steward and rushed to the resident’s house. There, Fan temporarily powered the electronic lock and was trying to unlock the door with the password and access card. Unfortunately, both methods failed. Liu Dong actively contacted the brand owner for help and, after learning the solution to the lock issue, finally opened the door timely. Although the door was open, Fan didn’t leave until he replaced the battery of the electronic lock. The resident expressed gratitude and acknowledged their efforts in successfully unlocking the door.
To enhance residents’ satisfaction, it is essential to properly address their daily livelihood issues with a quick response and an optimal solution.
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